Customer Service and Communications Officer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond promptly to inquiries and reservations from guests via email, phone, and various booking platforms.

• Utilize saved responses and automated messaging systems to ensure consistent communication.

• Address guest requests and questions regarding their bookings, check-ins, and check-outs.

• Update and manage reservation tracking systems across all platforms.

• Monitor and process failed payments, cancellations, and modifications to bookings.

• Accurately and promptly communicate reservation details and updates to guests.

• Collaborate with housekeeping to ensure readiness for guest arrivals.

• Confirm that guest details and special requests are accurately updated in the system.

• Maintain data accuracy and completeness within the reservations dashboard.

⛳️ Requirements

• Bachelor’s degree or equivalent qualification.

• 3–5 years of experience in customer service within the accommodation or hospitality industries in Australia.

• Proficient in Excel, Word, OneDrive, WhatsApp, and Gmail.

• Eagerness to learn new systems.

• Exceptional written and verbal communication skills.

• Proven ability to resolve issues efficiently and with empathy.

• Capability to manage multiple tasks and meet deadlines effectively.

• Familiarity with booking and reservation systems like Guesty, Airbnb, and Booking.com.

• Previous experience in property management or a related field.

• Technologically savvy with a proactive approach to adopting new tools and systems.

• Ability to work independently as a remote contractor.

• Must disclose any ongoing roles or client work.

• Must represent this engagement on LinkedIn as “Independent Contractor.”

🏝️ Benefits

• 100% remote work from home.

• Flexible time management as an independent contractor.

• Opportunity to transition to a full-time position for the right candidate.