Customer Service Ambassador

This is a fully remote position, open to applicants in Kosovo.

📋 Description

• Act as the initial point of contact for customers, delivering assistance via phone and email.

• Guide customers on web hosting, domain, and email offerings while identifying appropriate solutions.

• Perform needs assessments and suggest suitable products and services.

• Help resolve login challenges, including two-factor authentication (2FA) and forgotten passwords.

• Aid customers with inquiries related to billing and contracts, collaborating with the Billing 2nd Level team as necessary.

• Offer consultation and sales support, including potential opportunities for cross-selling and upselling.

• Support the process of domain transfers, both incoming and outgoing.

• Manage customer questions via platforms like Trustpilot, LinkedIn, and social media.

• Document customer interactions accurately.

• Refer more complex issues to the relevant specialist departments.

⛳️ Requirements

• A passion for customer service and effective communication.

• A friendly, confident, and solution-focused demeanor.

• A strong inclination towards technology along with a solid general technical understanding.

• Experience in a technical domain, preferably in technical customer service, support, web hosting, or a similar field.

• A keen interest in web hosting, domains, and email services, with the ability to swiftly grasp technical subjects.

• Enjoy providing guidance and making sales; experience with cross-selling and upselling is advantageous.

• An empathetic, open-minded, and friendly communication style.

• Proficient in written and spoken German (C1 level).

• Excellent spelling and attention to detail.

• Familiarity with PC applications and strong PC skills.

• A self-reliant, dependable, and responsible work ethic.

🏝️ Benefits

• All necessary equipment for your daily tasks.

• Multiple weeks of paid training.

• Comprehensive onboarding support.

• A permanent employment contract.

• Maximum flexibility regarding working hours and duration.

• Competitive compensation above the industry average.

• A collaborative environment that emphasizes support and enjoyment.