Customer Service Agent – Retention

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver exceptional customer service with a focus on retention and relationship enhancement.

• Assess each customer’s requirements and offer customized solutions.

• Ensure a positive experience during every interaction.

• Address inquiries and provide insights on available products and services.

• Emphasize the advantages that align with each customer's profile.

• Provide consultative, personalized, and top-notch service.

• Utilize an automated dialing system that connects calls as soon as the customer answers.

⛳️ Requirements

• Excellent communication abilities and comfort in expressing yourself.

• Proactive and dedicated profile with an emphasis on service quality and achieving results.

• Completed high school diploma.

• No previous experience necessary – comprehensive training will be provided.

• Must be available to work remotely (home office) or on-site.

🏝️ Benefits

• Fixed salary plus performance-related variable compensation.

• Extensive training and continuous support for your professional development.

• A collaborative and dynamic work environment that offers genuine opportunities for career advancement.

• Career planning with prospects for internal promotion after 6 months, contingent on performance and available positions.

• Ongoing development and training to enhance your professional skills.

• Dental insurance.

• Commissions.

• Childcare assistance.

• Transportation vouchers.

• Meal vouchers.

• Profit sharing.

• Health insurance.