Customer Service Agent, Project-Based, Part-Time

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage customer inquiries via phone, live chat, and email.

• Support customers with flower orders, delivery updates, cancellations, modifications, and general product questions.

• Address customer concerns with empathy while ensuring a positive experience.

• Tailor responses to each customer's unique situation instead of relying solely on scripted answers.

• Precisely document customer interactions and adhere to account procedures.

• Achieve quality, productivity, and customer satisfaction benchmarks.

• Quickly adjust to seasonal fluctuations in workload and business requirements.

⛳️ Requirements

• Available to work between 20–40 hours weekly.

• Flexible schedule, including weekends and holidays if necessary.

• Must be currently unemployed or not studying, ensuring full commitment to the project-based campaign.

• Exceptional verbal and written English communication skills.

• Comfortable with voice, chat, and email support.

• Quick learner who can rapidly grasp new processes and product information.

• Strong empathy and active listening abilities.

• Capable of personalizing customer interactions and establishing rapport.

• Customer service or BPO experience is a plus, but not mandatory.

• Strong problem-solving capabilities.

• Adaptable in a fast-paced seasonal setting.

• Attention to detail is crucial.

• Positive demeanor and dependability.

• Ability to stay calm under pressure during peak seasons.

🏝️ Benefits

• Part-time, project-based employment.

• Flexible working hours.

• Opportunity for remote work.

• Opportunities may vary based on client requirements.

• Use of your own device.