Customer Service Agent, Portuguese

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver customer support through email, phone, or social media to address incidents.

• Handle incoming calls, chats, and customer service requests.

• Provide accurate, valid, and comprehensive information using the correct methods and tools.

• Address customer complaints and offer solutions and alternatives within specified time limits.

• Follow up to confirm resolution.

• Maintain records of customer interactions, manage customer accounts, and organize documents.

• Adhere to communication procedures, guidelines, and policies.

• Actively engage with customers.

• Conduct concurrent tasks for the Operations Department when incident resolutions are infrequent.

• Work from 00:00 to 08:00, five days a week, with a 30-minute break.

⛳️ Requirements

• Prior experience in User Support or Customer Service roles is highly beneficial.

• Experience with Zendesk is preferred.

• High proficiency in Portuguese (both oral and written) and fluent in English.

• Capable of planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Strong communication and interpersonal abilities.

• Solution-oriented and dependable professional.

• Detail-oriented with outstanding time-management skills.

• Flexible and quick to adapt to changes.

• Decisive and well-organized.

• Applicants must reside in Spain.

🏝️ Benefits

• Remote work options.

• Positive work environment with a dynamic, international team of talented individuals.

• Opportunity to receive part of your salary in advance through Payflow.

• 40% discount on all Fever events and experiences.