Customer Service Agent – Permanent, Full-Time, Non-Voice

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries exclusively through email regarding concerts, live events, tickets, schedules, venue details, refunds, and general event-related questions.

• Tailor each customer interaction while upholding professionalism and empathy.

• Efficiently and accurately resolve customer issues in line with established service protocols.

• Investigate customer inquiries and deliver clear, solution-oriented responses.

• Keep meticulous and precise records of customer interactions.

• Achieve both individual and team performance targets while ensuring a superior customer experience.

• Quickly adapt to new procedures, event updates, and shifting customer requirements during peak periods.

• Fulfill customer satisfaction, quality, productivity, email handling, and response objectives.

⛳️ Requirements

• Must currently be unemployed and not enrolled in educational programs.

• Availability to work a full-time schedule of 40 hours per week.

• Exceptional written English communication skills.

• Strong attention to detail and the capability to craft personalized responses.

• Quick learner who can adjust to new tools and processes efficiently.

• Empathetic, patient, and focused on customer needs.

• Ability to handle multiple inquiries while ensuring accuracy and quality.

• Previous experience in customer service or email support is beneficial, but not mandatory.

🏝️ Benefits

• Permanent employment.

• Full-time schedule.

• Opportunity to use your own device.