Customer Service Agent, Korean – Morning Shift

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver exceptional customer service via phone, email, or social media to address daily issues.

• Efficiently manage incoming calls and chats while ensuring superior communication with clients.

• Supply accurate, valid, and comprehensive information using the correct methods and tools.

• Address customer complaints and provide timely solutions or alternatives.

• Follow up to confirm resolution of issues.

• Maintain documentation of customer interactions, process customer accounts, and organize files.

• Adhere to communication procedures, guidelines, and policies.

• Proactively engage with customers.

• Assist the Operations Department with parallel tasks when incident resolutions are infrequent.

• Work from 5:00 am to 2:00 pm with a one-hour break, five days a week.

⛳️ Requirements

• Previous experience in User Support or Customer Service roles is highly advantageous.

• Familiarity with Zendesk is preferred.

• Proficient in Korean (both oral and written) and fluent in either Spanish or English.

• Capable of planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Strong communication and interpersonal skills.

• Solution-focused and dependable.

• Detail-oriented with outstanding time management abilities.

• Adaptable and quick to respond to changes.

• Organized and decisive.

• Applicants must reside in Brazil.

🏝️ Benefits

• 100% remote position with home office flexibility.

• Enjoy a great working atmosphere with a young, international team of talented colleagues.

• Receive a 40% discount on all Fever events and experiences.

• Access to Health, Dental, and Life Insurance.

• Gympass Membership included.

• Meal allowance provided.

• Transport allowance offered.

• Spanish language lessons available.