Customer Service Agent, Japanese

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Provide exceptional customer service through various channels such as phone, email, and messaging.

• Assist customers with inquiries regarding hotels, flights, activities, and other travel-related products.

• Manage a substantial volume of inquiries from both customers and partners.

• Take responsibility for addressing customer issues and concerns, including operational inquiries, pricing, and invoicing.

• Recognize opportunities for enhancing customer service through self-service options and process enhancements.

• Offer feedback and participate in initiatives aimed at boosting operational efficiency.

• Keep open lines of communication with Team Leaders and Managers concerning performance, feedback, and coaching.

• Execute office-based administrative tasks as needed.

• Collaborate with the broader team to enhance the overall customer experience.

⛳️ Requirements

• Proficient in spoken and written English and Japanese.

• Minimum of 1 year experience in a role involving direct customer or partner interaction.

• Strong customer service abilities, including attentiveness, empathy, patience, and consistency.

• Outstanding verbal and written communication skills.

• Professional telephone manners.

• Keen attention to detail.

• Willingness to work rotating 24/7 shifts, including weekends and public holidays, based on business needs.

• High level of integrity and the capability to manage confidential information.

• Ability to thrive in a fast-paced environment.

🏝️ Benefits

• Remote work model.

• Full-time employment.