Customer Service Agent, Japanese

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Provide outstanding customer service and address customer needs via phone, email, and messaging platforms.

• Assist customers with inquiries related to hotels, flights, activities, and various travel products.

• Effectively manage a high volume of inquiries from customers and partners.

• Take responsibility for customer issues and concerns, including operational queries, pricing, and invoicing.

• Recognize opportunities to enhance customer service through self-service options and process improvements.

• Offer feedback and participate in initiatives aimed at boosting operational efficiency.

• Keep open lines of communication with Team Leaders and Managers regarding performance, feedback, and coaching.

• Carry out office-based administrative tasks as needed.

• Collaborate with the broader team to enhance the overall customer experience.

⛳️ Requirements

• Exceptional spoken and written proficiency in English and Japanese.

• A minimum of 1 year of experience in a customer-facing or partner-facing position.

• Strong customer service abilities, including attentiveness, empathy, patience, and consistency.

• Excellent verbal and written communication skills.

• Professional telephone manner.

• Keen attention to detail.

• Willingness to work rotating shifts 24/7, including weekends and public holidays, based on business needs.

• High level of integrity with the ability to manage confidential information.

• Capability to thrive in a fast-paced environment.

🏝️ Benefits

• Work-from-home arrangement in Malaysia.

• Competitive compensation package.

• Opportunities for performance bonuses.

• Employee benefits.

• Career and professional development opportunities.

• Access to thousands of free learning courses.

• Initial training and ongoing coaching.

• Inclusive and supportive working environment.

• Opportunity to work within a global team.

• Relocation support.