Customer Service Agent, Italian

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer service via phone, email, or social media to address daily issues.

• Efficiently manage incoming calls and chats while ensuring high-quality communication with clients.

• Offer accurate, valid, and comprehensive information utilizing suitable methods and tools.

• Address customer complaints and provide solutions or alternatives within set timeframes; follow up to confirm resolution.

• Maintain records of customer interactions, manage customer accounts, and organize documents.

• Adhere to communication procedures, guidelines, and policies.

• Proactively engage with customers.

• Conduct parallel tasks for the Department of Operations during periods of inconsistent incident resolutions.

• Work from 11:00 am to 8:00 pm, five days a week, including a one-hour break.

⛳️ Requirements

• Prior experience in User Support or Customer Service roles is highly advantageous.

• Familiarity with Zendesk is preferred.

• Proficient in Italian (both oral and written) and fluent in either Spanish or English.

• Capable of planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Strong communication and interpersonal abilities.

• A solution-oriented and dependable professional.

• Detail-oriented with excellent time management skills.

• Adaptable and flexible in response to rapidly changing situations.

• Decisive and well-organized.

• Candidates must reside in Brazil.

🏝️ Benefits

• Home office (100% remote position)

• Great work environment with a young, international team of talented individuals to collaborate with

• 40% discount on all Fever events and experiences

• Health, Dental, and Life Insurance

• Gympass Membership

• Meal allowance

• Transport allowance

• Spanish Lessons