Customer Service Agent II

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Handle incoming inquiries and service requests from patients, staff, providers, vendors, and others through phone, email, web portal, and various other channels.

• Provide precise and timely responses while adhering to customer service and quality benchmarks.

• Assist one or more service delivery teams.

• Build and sustain collaborative relationships with customers.

• Discover additional opportunities to enhance service and ensure customer satisfaction.

• Advocate for continuous improvement in business processes and services.

• Comply with local, state, and federal regulations, codes, policies, and procedures to safeguard employee and patient privacy and safety.

⛳️ Requirements

• High School Diploma or General Education Diploma (GED).

• One year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center, or related customer service roles.

• One year of experience with computer applications such as Microsoft Office, email, and information systems or database programs.

• Internet minimum speeds of 15 mbps download and 5 mbps upload.

• Familiarity with processes in Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle Customer Billing.

• Strong written and verbal communication skills to convey sensitive information clearly and professionally.

• Effective time management and organizational skills.

• Capability to work with and maintain confidential information.

• Ability to work independently as well as collaboratively within a team.

• Proficient in identifying, evaluating, and resolving standard problems.

• Skillful in building collaborative relationships with peers and healthcare providers.

• Competence in operating multi-line phones, printers, faxes, copiers, and scanners.

• Previous experience in the Medical and Healthcare field is preferred.

🏝️ Benefits

• Comprehensive benefits package.

• Work from home option.

• Monday–Friday work schedule.

• No weekend work required.