Customer Service Agent, French

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support via email, phone, or social media to address incidents.

• Handle incoming calls, chats, and customer service requests.

• Offer precise, valid, and comprehensive information using suitable methods and tools.

• Address customer complaints, provide solutions and alternatives within specified time frames, and follow up to ensure resolution.

• Maintain records of customer interactions, manage customer accounts, and organize documents.

• Adhere to communication procedures, guidelines, and policies.

• Actively engage with customers.

• Conduct parallel tasks for the Operations Department when incident resolutions are not ongoing.

• Work from 08:00 to 17:00, five days a week, with a one-hour break.

⛳️ Requirements

• Prior experience in User Support or Customer Service roles is highly desirable.

• Familiarity with Zendesk is preferred.

• Proficient in French (both oral and written) and fluent in Spanish or English.

• Capable of planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Strong communication and interpersonal skills.

• Solution-oriented and dependable.

• Detail-focused with exceptional time-management abilities.

• Flexible and quick to adapt.

• Decisive and well-organized.

• Applicants must be residents of Brazil.

🏝️ Benefits

• Home office option (100% remote position).

• A positive work environment with a dynamic, international team of talented individuals.

• 40% discount on all Fever events and experiences.

• Health, Dental, and Life Insurance.

• Gympass Membership.

• Meal allowance.

• Transport allowance.

• Spanish Lessons.