Customer Service Agent, English/French

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver clear, timely, detailed, and customer-focused support to consumers.

• Cultivate a comprehensive understanding of Sezzle’s offerings.

• Address a range of customer inquiries, from basic to complex, through email, live chat, and phone.

• Establish a network of support and trust within the customer support team.

• Gain insights into customer interactions with Sezzle services and relay feedback to the Product and Development teams.

• Champion customer interests and identify opportunities for product or process enhancements.

• Identify customer needs, communicate trends to management, and propose innovative solutions to enhance customer experience.

• Complete a training program lasting 3–4 weeks.

⛳️ Requirements

• Outstanding communication and interpersonal abilities.

• Proficient in both written and spoken English.

• Proficient in both written and spoken French.

• Demonstrated success in a dynamic support setting.

• Exceptional verbal and written communication skills for providing technical customer support via phone, email, and live chat.

• Capability to effectively manage multiple responsibilities and exercise personal judgment to take initiative.

• Proficient in investigating system or process details to resolve customer issues.

• Strong passion for the role while maintaining personal and corporate integrity.

• Willingness to learn new technologies and assist customers in achieving success.

• Minimum of 3 years of customer support experience.

• Experience in managing complex issues, troubleshooting, and problem-solving through email, phone, and/or live chat, preferably in a software context.

• Proficient in written and spoken English, Spanish, and French.

• Bachelor’s degree or a comparable combination of education and experience.

• Familiarity with Zendesk, LiveAgent, or Jira is advantageous.

• Must be based in Bogotá, Colombia, with no option to work outside of Colombia.

• Full availability required during the initial two months; vacation requests will not be approved during this timeframe.

• Availability for a fixed schedule based in Central Standard Time.

🏝️ Benefits

• Performance bonus ranging from 15%-25% of the monthly salary.

• Prepaid medical insurance.

• Access to a streaming platform.

• Gym membership.

• 20 vacation days annually.

• Remote work opportunity.

• Competitive salary and benefits package.