Customer Service Agent, Dutch

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver exceptional customer service through phone, email, or social media to resolve daily incidents.

• Efficiently manage incoming calls and chats while ensuring high-quality communication with clients.

• Provide precise, valid, and comprehensive information using suitable methods and tools.

• Address customer complaints, offer solutions and alternatives within set time limits, and follow up to confirm resolution.

• Maintain records of customer interactions, manage customer accounts, and organize documentation.

• Adhere to communication procedures, guidelines, and policies.

• Proactively engage with customers.

• Support the Operations Department with parallel tasks when incident resolutions are infrequent.

• Work from 12:00 pm to 9:00 pm, five days a week, with a one-hour break.

⛳️ Requirements

• Previous experience in User Support or Customer Service roles is highly desirable.

• Familiarity with Zendesk is preferred.

• Proficient in Dutch (oral & written) and fluent in either Spanish or English.

• Capable of planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Strong communication and interpersonal skills.

• Solution-oriented and dependable.

• Exceptional attention to detail and effective time-management capabilities.

• Adaptable and flexible in response to change.

• Decisive and well-organized.

• Candidates must reside in Brazil.

🏝️ Benefits

• Home office (100% remote position).

• Enjoy a great work environment with a young, international team of talented individuals.

• Receive a 40% discount on all Fever events and experiences.

• Health, Dental, and Life Insurance coverage.

• Gympass Membership.

• Meal allowance.

• Transport allowance.

• Spanish Lessons.