Customer Service Agent, Dutch – Afternoon Shift

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver exceptional customer service via email, phone, or social media to resolve issues.

• Handle incoming calls, chats, and various customer service inquiries.

• Provide precise, valid, and comprehensive information utilizing the appropriate methods and tools.

• Address customer complaints, offer solutions and alternatives within specified time frames, and follow up to ensure resolution.

• Maintain records of customer interactions, manage customer accounts, and organize documentation.

• Adhere to communication protocols, guidelines, and policies.

• Actively engage with customers.

• Assist the Operations Department with parallel tasks when incident resolutions are not consistent.

⛳️ Requirements

• Outstanding interpersonal and communication abilities.

• Organized and decisive.

• Proficient in Dutch (high or native level) and fluent in either Spanish or English.

• Previous experience with a ticketing system is advantageous; familiarity with Zendesk is desirable.

• Candidates must be residents of Spain.

🏝️ Benefits

• Enjoy the convenience of working from home (100% remote).

• Full-time employment.

• Access to necessary resources for daily tasks.

• Opportunities for career advancement within our outstanding company.

• Positive team environment.

• 40% discount on all Fever events and experiences.

• Health insurance coverage.

• Gympass membership.

• Option to receive a portion of your salary in advance through Payflow.