Customer Service Agent – Customer Retention

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer service that prioritizes retention and fosters strong customer relationships.

• Assess each customer’s requirements and offer tailored solutions.

• Respond to inquiries and provide information regarding the available products and services.

• Emphasize the advantages that best match each customer’s profile.

• Provide consultative, individualized, and outstanding customer service.

• Manage calls that are automatically directed by the system when the customer answers.

⛳️ Requirements

• Must be 18 years of age or older.

• Possess a high school diploma.

• Reside within a municipality in Greater São Paulo (ABC Paulista, North Zone, East Zone, South Zone, West Zone, Central Zone, Alto Tietê, or surrounding areas).

• Have access to a computer or laptop for remote work.

• No prior experience in the role is necessary.

🏝️ Benefits

• Competitive base salary plus a performance-related variable bonus.

• Meal voucher provided.

• Health insurance coverage.

• Dental insurance included.

• Profit-sharing plan available.

• Life insurance offered.

• Comprehensive training and continuous support.

• Collaborative and vibrant work environment.

• Genuine opportunities for professional advancement.

• Career development pathway.

• Ongoing training and development opportunities.

• Transportation allowance provided.