Customer Service Agent, CSR

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Provide assistance to customers regarding pickup and delivery requests, shipment tracking, and proof-of-delivery details.

• Collaborate with management and warehouse staff to define service standards and fulfill customer expectations.

• Engage with customers and various departments to address invoice issues and discrepancies.

• Communicate effectively with customers, colleagues, and departments to streamline freight movement and handle special paperwork.

• Enter and retrieve information accurately within the system.

• Conduct audits of air bills to ensure completeness and precision.

• Reconcile pickup and delivery manifests from drivers.

• Interpret freight coding to enhance the efficiency of freight movement and tracking.

• Document damaged shipments and misdirected freight in relevant reports.

• Tackle complex issues and offer recommendations based on sound judgment and initiative.

• Carry out intricate tasks following corporate policies and procedures.

• Frequently collaborate with peers and management on challenging matters.

• Provide support and guidance to other nonexempt staff as necessary.

⛳️ Requirements

• Position at a senior level.

• Proficient in Windows OS, Word, and Excel.

• Typing speed of 45 WPM.

• Strong interpersonal skills.

• High school diploma or equivalent is mandatory.

• Generally, 3–6 years of relevant experience is preferred.

• Ability to perform all core functions with or without reasonable accommodations.

🏝️ Benefits

• Access to a range of benefits offerings, including eligibility, coverage options, and detailed plans available through the DSV Benefits Showcase.

• Benefits, programs, and eligibility may vary based on location and division, in compliance with applicable state and local regulations.

• Reasonable accommodations available throughout the application process.