Customer Service Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Address customer inquiries through live chat, email, and phone

• Accurately log and monitor cases in the CRM system

• Handle complaints with composure and escalate when necessary

• Follow up to ensure all issues are thoroughly resolved

• Identify recurring problems and report them to the team

• Work scheduled hours from 09:00 to 17:00 UK time (11:00 to 19:00 SAST)

⛳️ Requirements

• Previous experience in a customer-facing or support position

• Knowledge of CRM or helpdesk software

• Excellent written and verbal communication skills in English

• Dependable home internet connection

• Quiet environment suitable for working UK hours

• Ability to remain patient under pressure

• Strong problem-solving skills

• Experience in a UK-facing support role (preferred)

• Familiarity with Zendesk or comparable tools (preferred)

• Experience with live chat support (preferred)

🏝️ Benefits

• Permanent position

• Completely remote work

• Comprehensive training provided

• Clear advancement opportunities within the team