Customer Service Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Handle incoming calls, emails, and live chats from customers in the UK

• Address inquiries related to orders, deliveries, billing, and account modifications

• Accurately record each interaction in the CRM, allowing colleagues to continue from where you left off

• Escalate technical or intricate complaints with comprehensive notes included

• Follow up on outstanding tickets until the customer verifies that issues are resolved

• Identify recurring issues and inform the broader team to address the underlying causes

• Act as the initial point of contact for customers, providing the first voice and response

• Utilize discretion to resolve issues immediately and assess when to escalate matters

⛳️ Requirements

• One or more years of experience in customer service, call center, or retail support roles

• A clear and neutral telephone demeanor along with strong written English skills

• Familiarity with CRM or helpdesk systems such as Zendesk, Freshdesk, or HubSpot

• Ability to remain patient under pressure and a sincere desire to assist

• A quiet home office environment, dependable fiber or LTE internet connection, and backup power source

• Comfortable working UK hours remotely

🏝️ Benefits

• A consistent monthly salary, paid on time

• Fully remote — work from any location within South Africa

• Comprehensive training and a supportive team leader

• Long-term position with a UK employer, with ongoing support from Remote Recruitment