Customer Service Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to customer inquiries through live chat, email, and phone.

• Accurately log and track cases in the CRM system.

• Address complaints with a calm demeanor and escalate when necessary.

• Follow up to ensure that issues have been completely resolved.

• Identify recurring issues and bring them to the team's attention.

• Work hours are from 09:00 to 17:00 UK time (11:00 to 19:00 SAST).

• Complete the hiring process, which includes a brief recorded video interview if selected.

• Onboard successful candidates with the UK employer.

⛳️ Requirements

• Previous experience in a customer-facing or support role.

• Familiarity with CRM or helpdesk software is preferred.

• Ability to communicate clearly and friendly in both written and spoken English.

• Reliable internet connection at home.

• A quiet workspace suitable for working during UK hours.

• Capacity to remain patient under pressure.

• Strong problem-solving skills.

• Experience in a UK-facing support role is a plus.

• Knowledge of Zendesk or similar tools is advantageous.

• Experience with live chat support is a bonus.

🏝️ Benefits

• Permanent, fully remote position with a UK employer.

• Comprehensive training provided.

• Clear opportunities for advancement within the team.

• No commuting required.

• Full-time employment with a single UK employer, not through a freelance marketplace or rotating client pool.