Customer Service Agent

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Provide exceptional customer service by identifying coverage gaps, qualifying discounts, and addressing renewal concerns.

• Handle incoming calls from policyholders.

• Acquire knowledge about and articulate the insurance product and application.

• Address customer inquiries through effective problem-solving techniques.

• Manage service requests related to vehicles, drivers, lienholders, and policy documentation.

• Offer suggestions to enhance the product.

⛳️ Requirements

• Previous experience in customer service, sales, or hospitality is advantageous, though not mandatory.

• A genuinely friendly demeanor and a positive outlook, with a readiness to collaborate as part of a team.

• Strong work ethic.

• Excellent problem-solving abilities.

• Superior communication skills.

• Must currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for full-time hourly positions.

• Must be legally entitled to work in the U.S.

• Must possess or be prepared to obtain a P&C insurance license.

🏝️ Benefits

• Competitive salary and benefits package.

• Medical, dental, and vision insurance coverage.

• 401K matching program.

• Paid vacation time.

• Stock equity options.

• Flexible scheduling options: a 5-day, 8-hour work week or a 4-day, 10-hour work week.

• Fully remote work opportunity.

• Provision of work equipment.

• Opportunities for career advancement in the insurance field.

• Coverage for obtaining a P&C insurance license, if necessary.

• Paid time off.

• Paid parental leave.

• Wellness benefits.

• 401(K) plan with employer matching.

• RRSP (in Canada) plan with employer matching.