Customer Service Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage inbound and outbound calls in a dynamic environment, using a telephone dialing system.

• Deliver exceptional customer service to patients.

• Employ listening skills to ensure patients' needs and concerns regarding their equipment or services are effectively addressed.

• Ensure that all requests are processed accurately and efficiently.

• Educate patients on the significance of timely supply changes as per clinical, suggested, and insurance-approved schedules.

• Generate sales orders and verify the accuracy of items and patient information.

• Execute additional duties as assigned.

⛳️ Requirements

• A minimum of two years of experience in customer service.

• Customer-focused with outstanding verbal and written communication skills.

• Proficient in both written and spoken communication.

• Strong computer skills with the capability to navigate various software platforms.

• Self-driven and a collaborative team player.

• Ability to thrive in a fast-paced professional setting.

• Capable of working independently and achieving target goals.

• A dedicated home office space that is free from distractions and noise.

• Access to high-speed home internet.

• Approximately 90% of work time will be spent sitting, with around 10% allocated to standing and walking.

• PC keyboarding will account for about 80% of work time.

🏝️ Benefits

• Opportunity to work remotely.

• A dedicated home office space that is free from distractions and noise.

• Access to high-speed home internet.