Customer Service Advocate I

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Manage incoming and outgoing calls to schedule, reschedule, and cancel patient appointments.

• Deliver courteous and professional service to patients while addressing their inquiries and concerns.

• Accurately input patient information and appointment details into the scheduling system.

• Clearly communicate appointment details and necessary instructions to patients.

• Promptly address and resolve any scheduling conflicts or issues that arise.

• Work collaboratively with medical staff and other departments to ensure seamless scheduling operations.

• Conduct follow-up calls to confirm appointments and provide reminders to patients.

• Maintain precise records of patient interactions and transactions.

• Execute additional duties or special projects as assigned.

• Adhere to a 40-hour work schedule per week based on business needs.

• Participate in a 24/7 contact center operation, which may include weekend shifts.

⛳️ Requirements

• High School diploma or equivalent is required.

• Some undergraduate education is preferred.

• A minimum of 1 year of customer service experience is necessary.

• Experience in a call center environment is preferred.

• Must possess a flexible and positive attitude.

• Friendly and nurturing demeanor toward the older adult patient population is essential.

• Familiarity with EMR (Electronic Medical Record) documentation is preferred.

• Ability to multitask, prioritize, and manage time effectively.

• Exceptional phone demeanor and etiquette are required.

• A high level of integrity is necessary.

• Proficient PC skills, including basic Microsoft Excel capabilities, are essential.

• Proficiency in Spanish, Mandarin, Cantonese, or Polish is preferred.

• Must have US work authorization.

• Strong computer literacy, basic Google Suite skills, and the ability to navigate various systems are required.

• Prior remote work experience is advantageous.

• Must have the ability to obtain high-speed internet and hardwire equipment to a router/modem.

• A distraction-free and private remote work environment is required.

• Reliable dependent care during working hours is necessary.

• Ability to provide personal transportation when on-site support is needed for employees within 50 miles of a physical OSH location/center.

• Willingness to participate in classroom-style remote training sessions is required.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• Comprehensive benefits package for full-time employees and their families.