Customer Service Advisor – Midnights Team

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver courteous and professional assistance to customers through phone, email, and live chat channels.

• Efficiently resolve issues while taking complete ownership of each case from initiation to conclusion.

• Carefully listen to customer concerns to provide fair and practical solutions.

• Stay informed about products and policies to provide accurate guidance and information.

• Actively seek opportunities to enhance the customer experience, including improving FAQs and suggesting process enhancements.

• Identify customers who may require additional support and ensure they receive the necessary assistance.

⛳️ Requirements

• Extensive customer service experience, preferably in a call center or financial services setting.

• Excellent verbal and written communication skills, with the capacity to convey information clearly and professionally.

• Strong judgement and confidence in managing complex or sensitive customer inquiries.

• Demonstrated ability to manage a high volume of requests while ensuring accuracy and quality.

• Proactive mindset, with a strong emphasis on resolving issues during the first point of contact.

• An empathetic and inquisitive disposition, with a genuine enthusiasm for assisting others.

• Ability to work independently while also effectively contributing to a dynamic team environment.

🏝️ Benefits

• Private Healthcare including dental and optician services through Vitality.

• Worldwide travel insurance provided by Vitality.

• Anniversary Rewards (£250, £500, £750, and a fully paid 4-week sabbatical).

• Salary Sacrifice Pension Scheme with up to 7% match.

• Octopus EV Salary Sacrifice Scheme.

• 28 days of holiday in addition to bank holidays.

• Annual Learning and Wellbeing Budget.

• Enhanced Parental Leave.

• Cycle to Work Scheme.

• Season Ticket Loan.

• Six complimentary therapy sessions annually.

• Dog-Friendly Offices.

• Complimentary drinks and snacks available in our offices.