Customer Service Advisor, Belgian Market

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver professional customer assistance via phone and email.

• Serve as a key liaison between the customer and the organization.

• Help customers with inquiries regarding their cards, payments, and accounts.

• Provide support for lost or stolen credit and debit cards.

• Conduct identity verification and clarify necessary next steps.

• Assist in identifying potentially fraudulent transactions and take suitable actions.

• Facilitate the blocking and unblocking of credit cards.

• Manage dispute and claim cases with accuracy and professionalism.

• Handle sensitive financial information while adhering to security and privacy protocols.

• Ensure precise administrative follow-up on customer cases and incoming requests.

⛳️ Requirements

• Native-level proficiency in Dutch, both spoken and written.

• Good command of the English language.

• Professional level of working and thinking.

• Previous experience in customer service is mandatory.

• Strong communication skills, with a focus on customer empathy and responsiveness.

• Detail-oriented, capable of multitasking, and comfortable in a fast-paced environment.

• Proficient in using computer systems and various software applications.

• Able to work effectively both independently and collaboratively within a team.

• Reside in Comunidad Valenciana or Catalonia.

• Willing to commit to the project for the entire 6-month duration.

🏝️ Benefits

• A 6-month temporary contract.

• Fully remote position.

• Paid training and support.

• Opportunity to gain experience in the international payments sector.

• A diverse, friendly, and collaborative international work environment.

• Opportunities for skill development and professional growth.

• Comprehensive support for mental health and wellbeing.