Customer Service Advisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver friendly and professional assistance to customers through phone, email, and live chat.

• Efficiently resolve issues while taking complete ownership of each case from beginning to end.

• Actively listen to understand customer concerns and provide fair, practical solutions.

• Stay updated on products and policies to offer accurate guidance and information.

• Identify opportunities to enhance the customer experience, including improving FAQs and suggesting process enhancements.

• Recognize customers who may require additional support and ensure they receive the necessary assistance.

• Complete a four-week remote training program from 9 AM to 5:30 PM, followed by 2-3 weeks of hands-on training.

• Participate in a 4-on, 4-off night shift rotation with 11-hour workdays.

⛳️ Requirements

• Significant customer service experience in a contact center environment.

• Exceptional verbal and written communication skills, with the ability to convey information clearly and professionally.

• Sound judgment and confidence in managing complex or sensitive customer inquiries.

• Demonstrated ability to manage a high volume of requests while ensuring accuracy and quality.

• Proactive mindset, with a strong emphasis on resolving issues at the first point of contact.

• Empathetic and inquisitive nature, with a genuine desire to assist others.

• Must reside in the UK and possess the right to work in the UK.

• A quiet, secure home workspace equipped with reliable high-speed internet.

• Comfortable working structured shifts from home.

• Strong self-management capabilities and confidence in using multiple systems simultaneously.

🏝️ Benefits

• Private Healthcare, including dental and optical services through Vitality.

• Worldwide travel insurance provided by Vitality.

• Anniversary Rewards (£250, £500, £750, and a fully paid 4-week sabbatical).

• Salary Sacrifice Pension Scheme with up to 7% matching.

• Octopus EV Salary Sacrifice Scheme.

• 28 days of holiday per year (in addition to bank holidays).

• Annual Learning and Wellbeing Budget.

• Enhanced Parental Leave.

• Cycle to Work Scheme.

• Season Ticket Loan.

• Six free therapy sessions annually.

• Dog-friendly office environment.

• Complimentary drinks and snacks available in our offices.

• All necessary equipment provided for remote work.