Customer Service Administrator, Italian Speaking

This is a fully remote position, open to applicants in France.

📋 Description

• Manage incoming customer calls and emails from Italian-speaking clients.

• Address and resolve inquiries related to pricing, product availability, returns, and delivery.

• Collaborate with colleagues across various countries and departments to ensure smooth service delivery.

• Uphold high standards of customer satisfaction.

• Foster strong relationships with both internal and external stakeholders.

• Complete a two-week onboarding and training program on-site in Saint-Égrève.

⛳️ Requirements

• Fluent in Italian, both written and spoken (essential).

• Proficient in written and spoken English (essential).

• French proficiency at B2 level.

• Minimum of 1 year of experience in customer service, a call center, or a similar role managing inbound calls.

• Excellent phone manners and strong interpersonal abilities.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Familiarity with CRM or ERP systems.

• Ability to work independently and remotely while maintaining close collaboration with the team.

• Previous remote work experience is a plus.

• Strong problem-solving and conflict resolution capabilities.

• Capacity to remain calm in challenging situations.

• Exceptional attention to detail, organizational, and time management skills.

• Ability to juggle multiple and changing priorities.

• Customer-oriented mindset with a commitment to service excellence.

• Capability to work at a desk using a computer and phone for extended durations.

🏝️ Benefits

• Fully remote work opportunity from anywhere in France.

• Two-week onboarding and training period.

• Office space available in Saint-Égrève for those who prefer to use it.