Customer Retention Representative

This is a fully remote position, open to applicants in Europe.

📋 Description

• Perform high-volume outbound outreach to hundreds of current customers each day via phone.

• Utilize targeted text follow-ups to enhance customer re-engagement.

• Analyze data and apply critical thinking to identify target customers.

• Prioritize outreach efforts based on transaction history, inactivity, and potential revenue.

• Engage with inactive customers in consultative discussions about returning to the cryptocurrency kiosk platform.

• Inform customers about products, value-added services, and associated benefits.

• Address objections, competing offers, and customer inquiries effectively.

• Leverage discount codes, promotions, and incentive programs to foster re-engagement.

• Recognize trends and revenue opportunities within the existing customer base.

• Contribute to increasing average revenue per customer over time.

• Maintain precise activity logs and customer interaction records using CRM tools.

• Complete a brief two-minute video question as part of the application process.

⛳️ Requirements

• Proven ability to influence decisions and achieve results through consultative, relationship-focused selling.

• Excellent verbal communication skills and a strong phone presence.

• Successful history of managing diverse customer relationships and meeting or exceeding revenue or retention targets.

• Capability to explain cryptocurrency and blockchain concepts in simple language.

• Experience in handling objections and competing offers effectively.

• Highly self-driven and goal-oriented.

• Comfortable operating in a high-volume, fast-paced, entrepreneurial environment.

• Ability to work independently in a fully remote setting.

• Currently residing in Latin America (LATAM) or Europe.

• Familiarity and proficiency with AI tools is a significant advantage.

• Basic understanding of cryptocurrency, blockchain, or crypto kiosks is a plus.

• A passion for fintech, digital currency, and financial technology is an added bonus.

🏝️ Benefits

• Competitive salary in USD, consistently paid every month.

• Performance-based incentives.

• 15 paid vacation days annually.

• All U.S. federal holidays observed.

• 100% remote work opportunity from anywhere in LATAM or Europe.

• Professional home office setup.

• Fast-paced, high-growth environment in the fintech and cryptocurrency sector.

• Collaborative and high-trust company culture.

• Opportunities for performance recognition and career advancement.