Customer Relationship Specialist I – Customer Service, Mobile Phone Insurance

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage incoming customer calls to assess the needs of clients utilizing a mobile technology insurance provider, respond to inquiries, and fulfill requests.

• Recognize customer requirements and deliver effective, objective solutions in alignment with product and/or service protocols.

• Address various scenarios presented by customers during each engagement.

• Utilize systems to document and manage customer service interactions.

• Exhibit empathy in every interaction with customers.

⛳️ Requirements

• Must be at least 18 years of age.

• High school diploma or equivalent is required.

• Proficient in Microsoft Office applications.

• Passion for mobile technology (cell phones) is preferred.

• Availability for in-person training at Atento’s Santana location is necessary.

• Must have convenient access to the South Zone of São Paulo.

🏝️ Benefits

• Transportation allowance.

• Meal and/or food allowance.

• Life insurance coverage.

• Funeral assistance services.

• Childcare support / assistance for children with disabilities / babysitting support / school transportation aid.

• Work-from-home stipend.

• Discounts on products.

• Dental insurance coverage.

• Family health insurance options.

• Pet insurance plans.

• Discounts on gym memberships and sports activities.

• Educational partnerships offering course discounts.

• Career development program.