Customer Relations Specialist

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Receive and process orders from customers and representatives.

• Provide quotes for prices and delivery timelines.

• Verify stock levels and expedite necessary information.

• Input and maintain records in the customer profile database.

• Prepare and manage status reports.

• Serve as a liaison between customers and the factory to expedite order processing.

• Address customer inquiries via phone, email, fax, or GHX.

• Investigate issues and guide customers on resolution procedures.

• Confirm pricing, billing and shipping details, as well as special instructions.

• Collaborate with Sales and cross-functional teams to enhance the customer experience.

• Monitor orders with carriers and resolve any shipment delays.

• Oversee damaged, lost, returned, loaner, and trial products.

• Manage service requests, repair follow-ups, repair quotes, and preventive maintenance tasks.

• Keep the ERP system address book and internal records updated.

• Generate necessary departmental reports.

• Carry out additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least two years of experience in customer service.

• Basic proficiency in computer software, including Microsoft Office.

• Dedication to patient safety and product quality.

• Adherence to the Quality Policy and established quality processes and procedures.

🏝️ Benefits

• Eligible to work remotely 90% of the time.