Customer Relations Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Guarantee an exceptional customer service journey.

• Offer assistance to both external and internal customers to deliver the finest customer experience.

• Evaluate consumer complaints and identify underlying issues.

• Accurately and impartially document the management of inquiries for both external and internal parties.

• Ensure adherence to operational and business KPIs while achieving set objectives.

• Utilize customer service tools and systems to collect and log information.

• Engage in on-site Call Center training, irrespective of the work arrangement.

⛳️ Requirements

• Completion of high school education.

• Proficiency in using computer applications and resources.

• Previous experience in customer service roles.

• Fundamental math skills.

🏝️ Benefits

• Medical and dental insurance *

• Prescription drug benefit *

• Gympass *

• Meal and/or food allowance.

• Transportation allowance.

• Private pension plan.

• Mobile phone with unlimited internet and voice allowance.

• Online English course extendable to one family member or friend.

• Internal training and professional development program.

• Profit sharing.

• My First Benefit – financial aid for children up to 2 years old.

• Childcare reimbursement (for parents).

• Happy Day – a day off during your birthday month.

• * Extendable to eligible dependents.