Customer Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer projects from inception to completion, including defining scope, creating plans, setting timelines, assigning owners, and ensuring successful launches and outcomes.

• Ensure alignment between customers and internal teams through organized calls, well-defined agendas, comprehensive recaps, and collaborative success plans.

• Manage customer relationships from the onboarding phase through to renewal and growth opportunities.

• Gain in-depth knowledge of Whippy's products to create workflows, AI agents, and automations independently, without relying on engineering support.

• Handle multiple customer accounts and projects simultaneously, prioritizing based on potential impact.

• Reach out proactively to customers, detect issues early, and mitigate the risk of escalations.

• Take ownership of gross and net revenue retention and consistently meet or exceed performance targets.

• Link product usage to business outcomes and communicate value using metrics relevant to customers.

• Recognize signals for expansion and furnish warm leads to the sales team.

• Transform customer success stories into case studies, references, and testimonials.

• Guide customers towards initiatives that will yield business value.

• Represent customer interests in discussions with product, sales, and engineering teams.

• Engage in experimentation, iterate processes, and document insights gained.

• Report directly to the Head of Customer Success while collaborating with a six-member customer success team.

⛳️ Requirements

• 2–5 years of experience in managing projects with actual deadlines and stakeholders, preferably in a customer-facing role.

• Experience in software is beneficial; familiarity with project management in construction, engineering, operations, or related fields is appreciated.

• Comfortable with technical concepts; capable of learning new tools, systems, integrations, and processes.

• Possess a strategic and commercial mindset, with awareness of pricing as well as retention and expansion risks and opportunities.

• Excellent written and verbal communication skills.

• Quick, proactive, inquisitive, open to coaching, humble, and self-motivated.

• Ability to juggle multiple customers and projects at once, prioritizing effectively based on impact.

• Located in Latin America or the United States.

• Proficient in written and spoken English.

• Available to work Eastern hours, starting at 8 am ET.

• Bonus: Familiarity with the staffing industry or experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.

• Must complete a take-home assignment and presentation as part of the hiring process.

• Required to submit a Loom video lasting up to 5 minutes with the application.

🏝️ Benefits

• Monthly performance bonuses.

• Variable compensation linked to results.

• Coaching and support from the Head of Customer Success.

• Access to tools and data to enhance performance.

• Opportunities for growth and learning.

• Flexible remote work options.

• Chance to be part of a rapidly growing AI software company.

• Professional development through experimentation, feedback, and coaching.