Customer Portfolio Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a liaison between internal and external organizations as well as assigned customers.

• Manage customer relationships and play a key role in shaping overall business strategy.

• Cultivate customer relationships and oversee customer communications.

• Oversee customer portfolio P&L and drive growth initiatives.

• Provide continuous technical and business support.

• Create communication plans for site customers and arrange GE/customer reviews.

• Supervise Gas Power warranty and commercial aspects, including concessions.

• Develop outage scopes and relay information to FieldCore.

• Organize and manage outage and non-outage parts, request quotes, deliver customer quotes, and handle parts orders.

• Lead efforts to resolve emergent and forced outages.

• Coordinate pre-outage, post-outage, and outage milestone meetings.

• Process customer invoicing and credit memos efficiently.

• Plan and coordinate on-site repairs as well as part/component repairs in GRS.

• Take ownership of contract leadership and fulfillment, ensuring project deliverables and contract requirements are met.

• Market flow-type services, including Parts, FieldCore, and Lease Engine, from opportunity identification to sales conversion.

• Manage Digital and Total Plant Solutions agreements while collaborating with functional groups.

⛳️ Requirements

• Bachelor’s Degree from an accredited university or college, or a High School Diploma/GED with at least 5 years of experience in the power generation sector, or an Associate’s degree accompanied by 4 years of experience in the industry.

• A minimum of 5 years of knowledge and experience in power plant field services or contract management.

• Willingness and ability to travel up to 30% of the time.

• Legally authorized to work in the United States.

• Successful completion of a drug screening, if applicable.

• Proven experience in planning and executing outages.

• Strong leadership, financial acumen, and commercial skills.

• Experience collaborating with customer leadership teams.

• Effective communication and organizational skills demonstrated.

• Excellent verbal and written communication abilities.

• Strong interpersonal skills are essential.

• A technical or engineering degree, such as Mechanical or Electrical, is preferred.

🏝️ Benefits

• Discretionary annual bonus.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Prescription drug coverage.

• Access to Health Coach services.

• Employee Assistance Program.

• GE Vernova Retirement Savings Plan.

• 401(k) with company matching contributions.

• Company contributions to retirement plans.

• Fidelity resources and financial planning consultants available.

• Tuition assistance programs.

• Adoption assistance offered.

• Paid parental leave provided.

• Disability benefits included.

• Life insurance coverage.

• 12 paid holidays annually.

• Permissive time off policy.

• Relocation assistance available.