Customer Partner – Damp and Mould

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide outstanding frontline housing management services to clients

• Handle complex customer inquiries and offer clear solutions along with next steps

• Assist customers facing safeguarding issues, domestic abuse, financial difficulties, and other complex needs

• Foster trust and confidence through empathetic and effective communication

• Collaborate with internal teams and external organizations to achieve favorable outcomes

• Advocate for and assist with digital services and innovative solutions

• Utilize customer feedback, data, and insights to pinpoint service enhancement opportunities

• Assume responsibility for customer journeys, ensuring they feel heard, respected, and valued

• Manage a diverse caseload while cultivating relationships with customers, colleagues, and external partners

• Contribute to Stonewater’s Customer Promise and the ongoing improvement of services

⛳️ Requirements

• Proven experience in a customer-facing position

• Background in managing safeguarding issues and supporting at-risk customers

• Exceptional communication, influencing, and negotiation abilities

• Capacity to establish effective relationships with stakeholders and partners

• Familiarity with digital systems and a willingness to adopt new working methods

• Dedication to continuous improvement, innovation, and providing value for money

• Strong problem-solving capabilities with the ability to derive solutions beyond standard procedures

• Successful Disclosure and Barring Service Check, if applicable

• Positive references

• Valid Right to Work documentation

• Specific qualifications, skills, knowledge, and behaviors may be required to comply with the Competence and Conduct Standard for Social Housing

• If not already qualified, a commitment to pursuing a professional qualification may be expected

🏝️ Benefits

• £3,715 car allowance

• Opportunity to pursue a professional qualification if not already attained

• Disability Confident Employer workplace support

• Commitment to mental health and wellbeing support

• Full-time employment with a 37.5 hours per week schedule