Customer & Partner Advisory Boards Lead

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Establish, develop, and oversee a global Customer Experience (CX) Customer Advisory Board program.

• Cultivate and support a community of customers acting as trusted advisors.

• Define and advocate for a CX Partner Advisory Board across various regions.

• Engage and support practitioner programs such as Cisco Communities and Ask Cisco IQ.

• Enhance engagement from CX Product Management and Marketing within practitioner communities.

• Facilitate valuable feedback loops to convert customer insights into actionable, data-driven intelligence.

• Deepen the understanding of customer needs throughout CX Product Management.

• Aggregate customer and partner feedback to inform executive decisions and strategic planning.

• Utilize insights to influence future product roadmaps, validate positioning and messaging, and guide investment strategies.

⛳️ Requirements

• Bachelor’s degree with 12 years of relevant experience, or a Master’s degree with 8 years of relevant experience.

• Proven experience in leading portfolios of strategic programs with enterprise-wide implications, preferably in a large, matrixed organization.

• Experience in developing and executing customer and/or partner advisory programs.

• Capability to manage the complete lifecycle of complex, cross-functional projects.

• Exceptional cross-functional collaboration skills with the ability to serve as a trusted advisor to executive leadership.

• Strong communication abilities with a focus on driving measurable impact through customer-led initiatives.

• Strategic mindset that prioritizes customer perspectives and employs data/AI to distill insights.

• Capacity to thrive in a dynamic environment and adjust to changing priorities amid operational complexity.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with Cisco matching contributions.

• Paid parental leave.

• Short- and long-term disability insurance.

• Basic life insurance coverage.

• Potential grants of Cisco restricted stock units.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation annually for non-exempt employees.

• Flexible vacation time off program with no specified limit for eligible exempt employees.

• 80 hours of sick leave provided upon hire and each January 1st thereafter.

• Up to 80 hours of unused sick leave can be carried forward.

• Additional paid time off for critical or emergency family situations.

• Optional 10 paid volunteer days each calendar year.

• Annual bonuses for non-sales positions, subject to Cisco’s policies.