Customer Operations, Bilingual Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for customer inquiries.

• Diagnose and resolve issues related to enrollments, billing, payments, and energy consumption.

• Assist in retail energy operations, which include account management, market transactions, and adherence to regulatory standards.

• Evaluate customer interactions and operational procedures to pinpoint trends and areas for enhancement.

• Work in conjunction with engineering, product, and operations teams to enhance customer satisfaction and optimize workflows.

• Keep abreast of developments in deregulated energy markets, changes in regulations, and industry best practices.

⛳️ Requirements

• Bilingual in Spanish and English with exceptional communication abilities.

• Previous experience in customer service or operations within the retail energy sector.

• Familiarity with ERCOT, PJM, or other deregulated energy markets.

• Strong problem-solving capabilities and the ability to professionally manage complex customer inquiries.

• A proactive and analytical approach to tasks.

• Capability to work independently in a dynamic startup setting.

• Experience with CRM systems, billing platforms, or energy market software is an advantage.

• Must provide authorization to work/sponsorship information during the application process.

🏝️ Benefits

• No benefits or compensation extras are specified in the posting.