Customer Onboarding & Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assume responsibility for new clients immediately following contract finalization.

• Facilitate kickoff meetings to clarify requirements, timelines, and roles.

• Collaborate with the Data team to coordinate the technical integration of practice management systems.

• Assist in the installation of ETL software and liaise with practice IT teams or external IT service providers.

• Maintain proactive communication with clients, serving as their primary point of contact during the onboarding process.

• Oversee ongoing onboarding projects, monitor commitments and deadlines, and support clients in achieving productivity swiftly.

• Enhance customer onboarding through standardization, automation, and incorporating AI technologies.

• Leverage project experience to refine processes.

• Contribute to shaping Customer Success post-go-live and develop a scalable customer support framework.

⛳️ Requirements

• Proven experience in managing customer relationships, such as in onboarding, implementation, Customer Success, Account Management, or project management with direct client interaction.

• Ownership mindset: take charge of customers and projects, driving initiatives to successful completion independently.

• Solid understanding of interfaces, databases, and IT infrastructure.

• Eagerness to learn and engage with new technical subjects.

• Independent and organized work style.

• Capability to manage multiple customer projects simultaneously and prioritize tasks independently.

• Excellent communication skills with a passion for direct customer engagement.

• Nice to have: Experience in the outpatient healthcare sector, preferably with practice management systems.

• Nice to have: Background in a SaaS or software environment.

• Nice to have: Experience in developing processes and documentation.

🏝️ Benefits

• Crucial role in establishing our customer onboarding function.

• Direct collaboration with the founding team.

• Early responsibilities with significant opportunities to influence the function.

• Rapid learning curve at the intersection of product, data, and customer interactions.

• Remote-first approach (available throughout Germany), with an optional office in Bochum.

• Short decision-making processes and a practical working style.

• Supportive and ambitious team environment.

• Access to EGYM Wellpass, Urban Sports Club, and Corporate Benefits.

• Company pension plan with a 20% employer contribution.