Customer Onboarding Specialist

This is a fully remote position, open to applicants in Italy.

📋 Description

• Collaborate with clients to gain insight into their objectives, use cases, and requirements.

• Assist clients in maximizing the benefits of the Respond.io platform.

• Convert client challenges and pain points into well-defined, outcome-oriented objectives.

• Support clients throughout the onboarding process following their registration.

• Aid clients in establishing channels, AI Agents, and automation processes.

• Ensure clients are operational and effectively managing leads.

• Serve as a primary contact for client issues, ensuring prompt resolution.

• Cultivate and sustain relationships with both internal and external stakeholders.

• Track and report on client satisfaction and platform usage metrics.

• Prioritize high satisfaction and retention rates.

• Acquire comprehensive knowledge of the Respond.io platform.

• Identify opportunities for client growth in conjunction with Sales and Customer Success teams.

• Convey client feedback and insights to various departments to enhance product offerings.

⛳️ Requirements

• Minimum of 2 years of experience in B2B SaaS focused on customer onboarding, implementation, or Customer Success.

• Proven experience working with international clients and managing global accounts.

• Excellent communication skills in Italian, Spanish, and English.

• Ability to effectively address client concerns.

• Skill in identifying clients' true objectives and translating challenges into outcome-oriented goals.

• Expertise in optimizing complex business processes.

• Familiarity with business messaging platforms, CRM systems, and Customer Success tools.

• Interest in AI and a willingness to set up and test AI Agents.

• Enthusiasm for digital transformation and a deep understanding of various business types.

• Capability to provide client feedback and insights for product enhancement.

• Confidence in engaging in technical discussions related to APIs, webhooks, and integrations.

• Quick to understand technical concepts and become proficient in the software.

• Ability to manage multiple clients simultaneously and follow up independently.

• Willingness to work hours that align with clients' time zones.

• Agile teamwork skills and a passion for thriving in a fast-paced startup environment.

🏝️ Benefits

• Mental health allowance.

• Flexible working environment.

• Flexible working hours.

• Virtual events including talent shows, Among Us nights, and online gaming sessions.

• Highly competitive compensation package.