Customer Onboarding Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the entire onboarding process for SMB, mid-market, and enterprise clients, starting from post-sale handoff and continuing through to launch and early adoption.

• Oversee multiple simultaneous implementations, balancing competing timelines and stakeholder requirements.

• Facilitate kickoff meetings, platform demonstrations, training sessions, and milestone check-ins.

• Assist clients in platform configuration, program design, and launch planning while applying Bucketlist best practices.

• Showcase platform features, configuration options, integrations, and suggested program designs.

• Work collaboratively across teams to manage risks, mitigate obstacles, and fulfill launch criteria.

• Keep precise project documentation up to date.

• Provide a thorough and clear handoff to the Customer Success Manager after the launch.

⛳️ Requirements

• A minimum of 3 years of experience in customer onboarding, implementation, or customer success in a B2B SaaS environment.

• Proven experience supporting SMB, mid-market, and enterprise clients, including complex implementations involving multiple stakeholders.

• Strong organizational, prioritization, and attention to detail skills to manage multiple client projects effectively.

• Exceptional presentation, facilitation, and verbal communication abilities.

• In-depth understanding of SaaS platforms, integrations, and fundamental technical troubleshooting.

• Capacity to build trust with senior leaders, HR teams, and cross-functional partners.

• A proactive, adaptable, and solution-driven mindset in a dynamic and fast-paced environment.

• A Bachelor’s degree in Business, Digital Marketing, Human Resources, or a related field is preferred.

• Equivalent professional experience will also be considered.

• Experience with HR technology, employee engagement, or rewards and recognition platforms is a plus.

• A background in change management, internal communications, or program adoption is beneficial.

• Familiarity with enterprise security, procurement, or implementation processes.

• Bilingual proficiency in French or Spanish is an advantage.

🏝️ Benefits

• Opportunities for growth.

• 100% remote work.

• Flexible paid time off in addition to paid vacation days.

• Comprehensive health, dental, and vision care.

• Employee and Family Assistance Program (EFAP).

• An annual paid day off along with funds to spend on personal bucket-list items.

• Support for home office setup.

• Funding for learning and development.

• Rewards and recognition programs.

• Performance-based bonuses.