Customer Loyalty Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Make outbound and inbound calls to connect with interested leads, guiding customers from their initial interest to making a purchase.

• Implement a robust outbound calling strategy to enhance engagement and transform interest into sales opportunities.

• Conduct consultative sales discussions to uncover customer needs and suggest suitable Soundly products and services.

• Achieve or surpass monthly activity, sales, and conversion targets through effective pipeline management and follow-up.

• Interact with pre-purchase customers and leads via phone, email, and SMS.

• Facilitate coordination between patients and local clinics to ensure seamless care journeys and customer satisfaction.

• Provide support to customers from the initial contact through to post-purchase follow-up.

• Inform customers about Soundly products, services, policies, pricing, audiology consultations, the 45-day return policy, and price drop guarantee.

• Clarify hearing care options and align product recommendations with individual hearing requirements.

• Record customer interactions, manage follow-ups, and create service tickets using HubSpot CRM.

• Keep organized records for sales forecasting, customer continuity, and operational efficiency.

• Engage in team stand-ups and collaborate across different functions.

• Share customer insights to enhance sales strategies and improve the overall customer experience.

⛳️ Requirements

• Proven experience in sales, inside sales, or customer-facing roles with an emphasis on consultative discussions.

• Comfortable working towards sales objectives and performance metrics.

• Excellent communication skills, capable of clearly explaining products and services while building trust with customers.

• Familiarity with CRM systems and managing customer interactions across various channels.

• Ability to thrive in a fast-paced, digital work environment.

• Strong problem-solving abilities and a customer-centric approach.

• Capacity to work independently while also being a collaborative team member.

• Adaptability and comfort with changes in a dynamic business setting.

• A dependable home office setup with high-speed internet connectivity.

🏝️ Benefits

• Quarterly incentives.

• Performance-based and discretionary incentive programs following a qualifying period.

• Reliable home office equipped with high-speed internet.

• 8-hour shifts scheduled between 8 AM and 9 PM local time.