Customer Loyalty Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a substantial volume of incoming cases, addressing customer questions and issues swiftly and thoroughly, including down-sells, restructuring, and terminations.

• Motivate clients to adopt best practices to enhance the value derived from products and services.

• Collect and assess customer feedback to guide the Product, Sales, Marketing, Implementation, and Customer Success teams.

• Develop expertise in the product suite, internal processes, and contract terms to support clients and deliver customized solutions.

• Actively reach out to clients who are late on payments.

• Recognize churn risks and aid in fostering long-term customer loyalty.

• Travel as necessary, usually amounting to less than 10%.

⛳️ Requirements

• Generally, 2 to 3 or more years of progressively responsible professional experience.

• Typically, a bachelor’s degree or its global equivalent in a relevant field.

• Exceptional interpersonal and conflict resolution abilities, with the capacity to communicate difficult messages effectively.

• Proven track record of meeting or exceeding goals in past positions.

• Familiarity with industry practices.

• Strong decision-making, analytical, and problem-solving capabilities, with the ability to manage multiple tasks simultaneously.

• High level of proficiency with tools, systems, and operational procedures.

• Effective planning and organizational skills and techniques.

• Excellent verbal and written communication abilities.

• Strong presentation and public speaking skills.

• Experience in Customer Success or account management.

• Background in a Dental Service Organization or in-office dental practice.

• Prior experience in a customer support role.

• Familiarity with using a CRM and/or Customer Success platform.

• Must reside in an eligible U.S. location; Henry Schein One is not currently hiring individuals living in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other U.S. territories.

🏝️ Benefits

• Bonus target.

• Health coverage.

• Retirement savings with company match.

• Paid time off (PTO).

• Paid parental leave.

• Wellbeing resources.

• Education support.

• Medical, Dental, and Vision Coverage.

• 401K Plan with Company Match.

• Short Term Disability.

• Work Life Assistance Program.

• Health Savings and Flexible Spending Accounts.

• Education Benefits.

• Worldwide Scholarship Program.

• Volunteer Opportunities.

• Competitive compensation.