Clinical Retention Specialist, South Central

This is a fully remote position, open to applicants in Alabama, +6 more states.

📋 Description

• Provide tailored education and training to both new and existing patients and healthcare providers through phone and virtual platforms.

• Offer proactive follow-up, clinical consultation, recommendations, and troubleshooting to enhance the sustained use of Omnipod.

• Educate customers and healthcare providers on the utilization of Omnipod data and reporting tools.

• Initiate proactive outreach to evaluate satisfaction, reinforce product value, and address any concerns.

• Employ clinical retention selling techniques to encourage continued usage of Omnipod.

• Identify signs of disengagement or potential churn through data assessment and analytics.

• Work collaboratively with Customer Success teams on targeted strategies for retention.

• Analyze barriers to ongoing therapy and implement patient-centered solutions.

• Gain a comprehensive understanding of the regional healthcare landscape and payer considerations.

• Collaborate with healthcare providers to ensure education aligns with treatment plans.

• Engage with clinical, field, sales, customer success, marketing, data, and customer-care teams.

• Recognize and communicate trends regarding regional engagement, access, and outcomes.

• Contribute to the development of educational tools, customer journeys, and focused retention campaigns.

• Assist clinicians and customers with clinical software and digital diabetes management tools.

• Record customer interactions, outcomes, and follow-up actions in Salesforce.

• Analyze engagement data, usage patterns, and retention metrics.

• Participate in data-driven initiatives aimed at enhancing regional retention performance.

⛳️ Requirements

• A Bachelor’s degree is required.

• Active professional clinical credentials are mandatory, such as Registered Nurse (RN) or Registered Dietitian (RD).

• A minimum of 3 years of experience in training and/or supporting insulin pump patients.

• Direct experience in collaborating with healthcare providers within a diabetes care setting.

• Current Certified Diabetes Care and Education Specialist (CDCES) credential is required.

• Ability to maintain all necessary professional licensure and Omnipod product certifications.

• Strong and persuasive communication skills with diverse audiences via phone and virtual platforms.

• Expertise in diabetes technology and data interpretation.

• Proficient in Microsoft Office and Salesforce applications.

• Must reside within the assigned geographic region.

• Home workspace must comply with company security and productivity standards.

• Capability to sit and communicate on the phone for extended periods during scheduled shifts.

• Manual dexterity for computer and headset operation.

• Availability for occasional evening, weekend, holiday shifts, and limited travel as required.

🏝️ Benefits

• Eligibility for incentive compensation.

• Comprehensive medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Paid time off (PTO).

• Additional employee wellness programs.