Clinical Retention Specialist – South FL, TN, GA, SC

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Provide tailored education and training to both new and existing patients, as well as healthcare providers, through phone and virtual platforms.

• Ensure ongoing device adoption by delivering proactive follow-up, clinical consultation, recommendations, and troubleshooting.

• Educate customers and healthcare professionals about Omnipod data and reporting tools.

• Act as a clinical retention contact for a designated geographic area.

• Conduct proactive outreach to evaluate satisfaction, reinforce product benefits, and address any concerns.

• Utilize clinical retention selling techniques to encourage continual use of Omnipod.

• Recognize disengagement or churn indicators by assessing data and analytics.

• Work collaboratively with Customer Success teams on targeted retention strategies.

• Identify barriers to therapy continuation and implement patient-centered solutions.

• Collaborate with healthcare providers to align educational efforts with treatment plans.

• Partner with clinical managers, regional field teams, sales leadership, and cross-functional teams.

• Identify and report regional trends, risks, and opportunities.

• Contribute to the development of educational tools, customer journeys, and retention initiatives.

• Assist clinicians and customers with clinical software and digital diabetes management tools.

• Record customer interactions, outcomes, and next steps in Salesforce.

• Analyze engagement data, usage patterns, and retention metrics.

• Engage in data-driven initiatives aimed at enhancing regional retention performance.

⛳️ Requirements

• A Bachelor’s degree is required.

• Active professional clinical credentials are required, such as Registered Nurse (RN) or Registered Dietitian (RD).

• A minimum of 3 years of experience in training and/or supporting insulin pump patients is necessary.

• Direct experience collaborating with healthcare providers in a diabetes care environment is essential.

• Current Certified Diabetes Care and Education Specialist (CDCES) credential is mandatory.

• Capability to maintain all required professional licensure and Omnipod product certifications.

• Strong communication skills to effectively and persuasively engage diverse audiences via phone and virtual platforms.

• Solid clinical acumen with specialized knowledge in diabetes technology and data interpretation.

• A consultative, influence-based approach to customer engagement and retention is required.

• Proven problem-solving, workflow optimization, and objection-handling abilities.

• Proficiency in Microsoft Office and Salesforce is essential.

• Must reside within the assigned geographic region.

• Home workspace must comply with company security and productivity standards.

• Ability to sit and communicate on the phone for extended periods during scheduled shifts.

• Manual dexterity is required for computer and headset usage.

• Availability for occasional evenings, weekends, holidays, and limited travel as needed.

🏝️ Benefits

• Eligibility for incentive compensation.

• Comprehensive medical, dental, and vision insurance.

• 401(k) plan with company matching contributions.

• Paid time off (PTO).

• Additional employee wellness programs available.

• Remote work opportunity.

• Limited travel as required.