Customer Happiness Agent

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries through chat, phone, social media, and email promptly.

• Uphold high levels of customer satisfaction across all communication channels.

• Appropriately escalate urgent orders and clearly communicate relevant information.

• Continuously enhance and develop customer service standards.

• Collaborate with warehouse staff using Google spreadsheets to monitor service levels.

• Effectively work as part of a team focused on prioritizing the customer experience.

• Act as the primary point of contact for customer inquiries and feedback.

• Ensure quality control and address delivery-related questions.

• Collect customer feedback and advocate for the customer's perspective.

⛳️ Requirements

• At least 1 year of experience in delivering outstanding customer experience results.

• Excellent written and verbal communication skills; proficiency in English is essential.

• Ability to adapt to the Showpo tone of voice in business communications and with customers.

• Flexible, adaptable, and capable of working independently without supervision.

• Typing speed of over 60 words per minute.

• Experience in online retail, e-commerce, and CRM platforms; Showpo utilizes Zendesk.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• A dynamic and supportive team environment.

• Employee discounts on products.