Customer Experience Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide tailored interactions via inbound and outbound phone calls, SMS, email, and chat

• Establish strong relationships with customers while maintaining a positive and professional demeanor

• Become knowledgeable about products, services, and internal systems

• Deliver efficient and effective support to customers

• Relay customer insights to CX Managers and cross-functional teams

• Advocate for enhancements in service, streamlined processes, and improved customer experiences

• Manage sensitive and complex customer interactions with care

• Initiate new strategies to enhance sales and customer retention

⛳️ Requirements

• At least 1 year of experience in a contact or call center, or a related field

• Experience in D2C subscription businesses or the pet industry is advantageous

• Exceptional written and verbal communication abilities

• High comfort level when engaging with customers by phone

• Quick and easy rapport-building skills

• Strong problem-solving capabilities and the ability to think on your feet

• Demonstrated ability to de-escalate situations and convert dissatisfied customers into satisfied advocates

• Willingness to learn, grow, and enhance professional skills

• Resilience and a positive attitude in a customer-facing role

• Capability to excel in a fast-paced environment while managing multiple priorities

• A belief that customer service is a key driver of growth and a differentiator for the brand

• Passion for dogs is a plus

🏝️ Benefits

• Competitive hourly compensation in the market

• Comprehensive benefits package

• Full-time schedule of 40 hours per week