Customer Experience Specialist

This is a fully remote position, open to applicants in Utah.

📋 Description

• Promptly answer incoming calls to process orders and respond to customer inquiries.

• Enter orders received via fax, email, EDI, and phone.

• Identify and resolve customer issues effectively.

• Manage customer accounts by entering new accounts and updating existing addresses and information.

• Track product shipments as requested by customers.

• Collaborate with supporting departments on sales-related activities and customer requests.

• Address requests for literature and product samples for internal staff.

• Assist with trade show shipments and material collection.

• Carry out additional duties and tasks as needed.

⛳️ Requirements

• Education equivalent to a high school diploma and three years of prior customer service experience.

• Exceptional interpersonal and written/verbal communication skills with the capability to resolve customer issues efficiently.

• Strong organizational skills with the ability to operate under tight deadlines to fulfill the needs of customers and management.

• Highly detail-oriented and accurate.

• Ability to efficiently manage multiple projects and requests to meet deadlines.

• Competence in working effectively as part of a team.

• Proven computer skills, preferably in spreadsheets, word processing, databases, and other relevant software applications.

• Call center experience is strongly preferred.

• Typing speed of 35 WPM.

• Bilingual proficiency in Spanish or a local language is preferred.

• Ability to lift up to 50 lbs., subject to local practices.

🏝️ Benefits

• Multiple shifts and hours available: Days, Swing (Evenings), and Nights.

• Medical, Dental, and other insurance options available (eligibility starts on the first of the month after 30 days).

• Low-cost onsite medical clinic.

• Two onsite cafeterias.

• Employee garden and gardening classes offered.

• Three weeks of vacation.

• One week of sick time.

• Paid holidays.

• 401K retirement plan.

• Health savings account.

• Military veterans are encouraged to apply.

• Merit is a proud Utah Patriot Partner, dedicated to hiring our veterans.