Customer Experience Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a high volume of calls efficiently and promptly.

• Communicate customer information accurately during interactions.

• Ensure that procedures are followed swiftly to maintain precise customer bookings and details.

• Represent the organization and its core values in a professional manner.

• Respond to incoming calls, emails, and messages in a timely fashion.

• Provide support to both internal and external customers, aiming to exceed their expectations.

• Work diligently to achieve customer satisfaction while adhering to office, safety, and security protocols.

• Participate in training sessions as required.

• Interact with both internal and external customers with professionalism and courtesy.

⛳️ Requirements

• A problem solver with a strong customer focus.

• Experience in live chat or handling inbound inquiries via phone.

• Ability to plan, organize, and prioritize customer inquiries effectively.

• Excellent communication skills and a proven ability to achieve results.

• Capability to collaborate effectively with colleagues and customers.

• Commitment to high standards of customer service and meeting targets.

🏝️ Benefits

• 25 days of vacation plus public holidays.

• A day off for your birthday each year.

• Healthcare Cashback Plan that reimburses expenses for dental, optical, and sports massage services.

• Options for flexible and hybrid working arrangements.

• Complimentary access to an onsite gym at headquarters.

• Opportunities for training and professional development.

• Discounts and cashback through our benefits platform.

• Flexible benefits including the option to purchase additional holiday.