Customer Experience Specialist

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as an internal point of contact among customers, Customer Experience Account Managers, Service Operations, and Billing.

• Generate complete and precise orders in accordance with established Standard Work procedures.

• Collaborate with operations to arrange necessary work utilizing Preview, CORE, and associated systems.

• Monitor the progress of orders throughout the service process and invoicing requirements.

• Conclude orders prior to invoicing and address non-disposal order lines.

• Keep track of order metrics and follow up on open orders that are not advancing as anticipated.

• Provide account managers and customers with information regarding profiling, pricing, and order details.

• Facilitate communication between customers/sales and operations/service providers.

• Address service issues and manage customer complaints and improvement opportunities until resolution.

• Monitor order accuracy, billing delays, communication standards, participation in meetings, and customer feedback metrics.

• Mentor team members, lead team meetings, engage in feedback sessions, and suggest enhancements to the customer experience.

⛳️ Requirements

• Bachelor’s degree in business, Environmental Sciences, Marketing, or a related field (or equivalent experience).

• Over 2 years of experience in customer service (order management) or other relevant industry roles; 5+ years with a high school diploma.

• Excellent communication, analytical, and organizational abilities.

• Proficient in CRM systems and the Microsoft Office Suite.

• Willingness to travel up to 10%.

• Knowledge of regulatory frameworks such as RCRA, DOT, DEA, and OSHA.

• Experience with ERP/company order processing systems like CORE, Preview, SPAK, and Steriwise.

🏝️ Benefits

• Paid time off policies.

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Tuition reimbursement.

• Paid volunteering opportunities.

• Employer-sponsored 401(k) plan beginning no later than January 1, 2027.

• Comprehensive benefits package.