Customer Experience Representative – Seasonal, Part Time

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Engage with customers and colleagues daily through phone, email, and chat.

• Proactively oversee the customer support conversation queue.

• Provide timely and efficient responses to customer inquiries while meeting required KPIs.

• Clearly understand and communicate Stio product information and processes.

• Maintain agent performance standards in Gladly as required.

• Report directly to the Customer Experience Shift Managers.

⛳️ Requirements

• A High School diploma or equivalent is mandatory.

• Intermediate computer and typing skills are essential.

• Familiarity with Google Workspace and Microsoft Products is preferred.

• Prior experience in customer service is advantageous.

• Knowledge of outdoor apparel/apparel is preferred.

• Strong communication skills and a positive attitude are necessary.

• Ability to demonstrate versatility, initiative, and teamwork is required.

• Attention to detail and excellent organizational skills are essential.

• Availability for holiday hours is required.

• This is a seasonal position available through March 2027.

🏝️ Benefits

• Flexible scheduling with less than 20 hours per week.

• Holiday pay is provided.

• A $500 Gear Test credit is available.

• Seasonal employees will receive a Stio WFH equipment package.