Customer Experience Representative – Seasonal, Full Time

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Engage in daily communication with customers and colleagues through phone, email, and chat.

• Proactively manage the customer support conversation queue.

• Respond to customer inquiries promptly and within established KPIs.

• Comprehend and clearly convey Stio product information and processes.

• Maintain agent performance standards in Gladly as required.

• Collaborate on a daily basis with Stio distribution centers and customers.

• Report to the Customer Experience Shift Managers.

⛳️ Requirements

• High School diploma or equivalent is mandatory.

• Intermediate proficiency in computer skills and typing is essential.

• Outstanding communication abilities coupled with a positive demeanor.

• Adaptability, initiative, and teamwork capabilities are necessary.

• Strong attention to detail and organizational skills are required.

• Familiarity with Google Workspace and Microsoft Products is preferred.

• Prior experience in customer service is highly desirable.

• Knowledge of outdoor apparel/apparel is advantageous.

• Preference will be given to applicants residing near a Stio Mountain Studio.

🏝️ Benefits

• Flexible scheduling offering 30-40 hours per week following an initial 2-week training period.

• Holiday Pay.

• Paid Sick Time.

• $1,000 credit for Gear Testing.

• Seasonal employees will receive a Stio Work From Home equipment package.